Return and Refund Policy

    Return policy and withdrawal period

    Refund details

    In accordance with Article L. 221-18 of the Consumer Code, the Buyer has a period of fourteen (14) days from the date of receipt of the package containing the products ordered, to exercise his legal right of withdrawal without having to justify his decision.

    In accordance with article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for Orders relating to:

    • the supply of goods which have been unsealed after delivery and which cannot be returned for reasons of hygiene or health protection,
    • the supply of goods made according to the consumer's specifications or clearly personalized (in particular services relating to the "engraving workshop" cannot be subject to the right of withdrawal).

    The Buyer exercising his right of withdrawal under the conditions provided for in this article in terms of time and terms of return of the products, may obtain a refund of the returned products as well as the delivery costs at cost, in accordance with article L221-24 of the Consumer Code. The refund will be made using the means of payment used for the initial transaction, unless the Buyer expressly agrees to another means of refund.

    The Buyer or, where applicable, the recipient of the Order, must:

    Inform Womanology of your wish to withdraw within fourteen (14) days of receiving the Order by an unambiguous declaration or by using the model withdrawal form included in the appendix to these General Conditions of Sale. This information must be sent by email to contact@womanology.fr . In the event that the Buyer notifies Womanology of your wish to withdraw before even having received your package, you are informed that it is not technically possible for Womanology to block the shipment of the products once your Order has been validated. The Order will then be shipped to the Buyer and the Buyer undertakes, in accordance with Article L.221-23 of the Consumer Code, to return the products concerned within a maximum period of fourteen (14) days from this information being given to Womanology.

    General provisions applicable:

    The products must be returned to Womanology in a condition suitable for resale (products in perfect condition in their original packaging) within fourteen (14) days from the date on which the Buyer informed Womanology of his intention to withdraw and at the latest within fourteen (14) days following their date of receipt. Returns of products sent after this period will not be accepted.

    The Buyer may be held liable in the event of depreciation of the product resulting from handling other than that necessary to establish the nature, characteristics and, where applicable, the proper functioning of the products.

    If the Buyer or the recipient of the Order does not demonstrate that he has actually ensured the deposit of the product with a carrier or with a store, any risk linked to the return of a product is the responsibility of the Buyer or the recipient of the Order.

    Womanology Money Back Guarantee Policy

    At Womanology, our priority is to offer you the best possible experience so you can enjoy your intimate life with less discomfort and more joy. To ensure you can shop with complete peace of mind, we've implemented our "Satisfied or Your Money Back" policy!

    Our Commitment

    You have 30 days to change your mind! Yes, 30 days to return your products, even if they've been opened or used. Take the time to see if Intima Rescue is really right for you. You know better than anyone what's good for you and your intimate health. If the product isn't right for you, we give you the option to return it! We'll explain how!

    How does it work?

    1. Contact us: Let us know of your decision to withdraw within 14 days of receiving your order by sending an email to contact@womanology.fr .
    2. Please specify:
    3. for what problem did you use Intima Rescue,
    • how long have you been using it
    • application habits (frequency, application method, area).
    • Why and after how long of use do you return Intima Rescue?
    4. Prepare your return: Return the products within 14 days of your notification of withdrawal.
    5. Returns: Once your request has been received, our team will send you return instructions (carrier, address) as well as a return form to include in your package. Please note that you will be responsible for the shipping costs.

    Refund

    We will refund you within 14 days of receiving the returned items. The refund will only include the price of the products purchased. You will be responsible for the return shipping costs.

    Additional Conditions

    • Reasonable Use: The 50 mL bottle of Intima Rescue with bottle weighs 78g. Refunds will only be issued if the bottle used does not weigh less than 50g.
    • Refund method: Unless otherwise agreed, the refund will be made using the same payment method used for the purchase.

    We hope this policy helps you shop at Womanology with complete peace of mind! If you have any questions or need assistance, our team is here to help you by email and on Instagram!

    Email : contact@womanology.fr

    Instagram : Womanology.fr

    Thank you for your trust!